Covenant Care - Resource Center

  • Community Liaison, Palo Alto Sub-Acute and Rehab (Full-time)

    Job Locations US-CA-Palo Alto | US-CA-Mountain View
    Posted Date 3 weeks ago(4/1/2019 2:03 PM)
    Job ID
    Palo Alto Sub-Acute and Rehabilitation Center
    Business Office
  • Overview

    Covenant Care was founded in 1994 by healthcare industry professionals who wanted to create a company that would exceed customer expectations through quality care. Through modest and focused growth, our "Family" has grown to include over 8,000 healthcare professionals in over 55 healthcare and rehabilitation centers. We care for over 4,000 residents and patients in our facilities.


    We have created an environment where all of our employees interact with all Covenant Care patients, residents, family members and employees, in a manner that demonstrates genuine human caring. We have chosen the concept of family relationships and interactions to describe this human caring. As an employee of Covenant Care during our daily work is done in a manner that exemplifies the Covenant Care Mission: "We are family serving families."


    To learn more about Covenant Care and our recent successes, please click on the following link to view our Quality Report. By selecting the ‘green dots’ you can view the embedded videos of our happy residents and patients and hear their stories!



    We reward our employees’ contributions to our success by offering competitive compensation and benefits. A highlight of the many employee benefits available at Covenant Care includes:

    • Covenant Care pays the majority of employee medical coverage.
    • You pay less for benefits as contributions for medical, dental, and vision are pre-tax deductions.
    • Company-paid holidays.
    • Company-paid vacation with an increased benefit based on years of service.
    • Company-paid sick days per year.
    • Company-paid life and accidental death and dismemberment insurance.
    • Company-paid time off to attend the funeral of an immediate family member.
    • 401(k) Retirement Savings Account.

    Covenant Care is an equal opportunity employer.



    POSITION SUMMARY: Responsible for generating, managing leads and converting business in primary referral hospitals. Responsible for facilitating a smooth discharge process for patients transitioning from a hospital setting to our centers.  The Community Liaison will develop strong relationships with key referral hospital personnel, educate on Covenant Care services, and identify new opportunities for partnering and growth in order to increase referrals.




    • Manages a personal set of accounts and contacts at key referral sources.
    • Documents all sales call and patient assessments in Covenant Care CRM system in accordance to the policy and procedures.
    • Develops referrals from hospitals' social services and discharge planning departments, physicians, case managers, insurance companies and other referral sources.
    • Makes outside sales calls to hospital social workers, physicians, hospital discharge planners and administrators, to understand the need for program services and to communicate services offered which meet these needs to obtain referrals of patients with the goal of developing new business.
    • Complete daily rounds in designated hospitals, obtaining new inquiries and evaluating patient's individual care needs prior to admission, identify new patients and direct to appropriate center.
    • Troubleshoots escalation issues with the DSM to determine ways to meet the needs of patients.

    Minimum Requirements

    • Must have 2+ years experience interacting and working with hospital based clinicians (physicians, nurses, discharge planners, and social workers).
    • Must have 2+ years experience in an outside sales and marketing role, with demonstrated experience in making sales calls to healthcare professionals.

    Preferred Requirements

    (Mountain View, CA)


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